Return Policy

Effective Date: 10.10.2023

1. Introduction

Welcome to Eleven West Ceylon (“We,” “Us,” “Our,” or the “Company”). We strive to ensure that you are completely satisfied with your purchases from our online store. If you have any concerns about your order, please review our return policy below.

2. Returns and Exchanges

2.1. Eligibility

  • You may request a return or exchange within [X days] of receiving your order.
  • To be eligible, items must be unused, in their original condition, with all tags and labels attached.

2.2. Damaged or Defective Items

  • If you receive damaged or defective items, please contact our Customer Support team immediately.
  • We will provide instructions on returning the damaged or defective items and offer a replacement or refund.

2.3. Returns for Other Reasons

  • If you wish to return items for reasons other than damage or defects, please contact our Customer Support team.
  • Returns for reasons other than damage or defects may be subject to a restocking fee or return shipping costs, which will be deducted from your refund.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

3.1. Contact Customer Support

  • Reach out to our Customer Support team by [contact method] within [X days] of receiving your order.
  • Provide your order number, a detailed reason for the return or exchange, and any relevant photos if applicable.

3.2. Return Authorization

  • Once your return or exchange request is approved, we will provide you with a Return Authorization (RA) number.
  • Please clearly label your package with the RA number and return it to the address provided by our Customer Support team.

4. Refunds

4.1. Refund Process

  • Refunds will be issued once we receive and inspect the returned items.
  • Refunds will be processed using the original payment method and may take [X days] to appear in your account, depending on your financial institution.

4.2. Restocking Fee

  • Returns for reasons other than damage or defects may be subject to a restocking fee, which will be deducted from your refund.

5. Exchanges

  • If you are requesting an exchange, we will ship the replacement item once we receive and process your return.

6. Return Shipping

  • You are responsible for return shipping costs unless the return is due to our error or a damaged or defective item.

7. Contact Us

If you have any questions or need assistance with a return or exchange, please contact our Customer Support team at [Contact Information].