Effective Date: 10.10.2023

1. Introduction

Welcome to Eleven West Ceylon (“We,” “Us,” “Our,” or the “Company”). We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, share, and protect your personal information. By using our WordPress web application and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information

  • Contact Information: Name, email address, phone number, and shipping address.
  • Account Information: Username, password, and preferences.
  • Payment Information: Credit card details (processed securely through a third-party payment gateway).

2.2. Non-Personal Information

  • Device Information: Browser type, IP address, operating system, and device identifiers.
  • Usage Information: Interaction with our website, products, and services.

3. How We Use Your Information

We use your information for the following purposes:

3.1. Product Delivery

  • To process and fulfil your orders.
  • To provide order status updates and shipment tracking information.
  • To communicate with you about your orders or product-related matters.

3.2. Personalization

  • To personalize your shopping experience, including product recommendations and promotions.

3.3. Customer Support

  • To respond to your inquiries, provide customer support, and address issues.

3.4. Marketing

  • To send promotional offers, newsletters, and updates (you may opt-out at any time).
  • To conduct market research, analyze trends, and improve our services.

3.5. Legal and Security

  • To comply with legal obligations, including tax and regulatory requirements.
  • To protect our rights, safety, and property, and those of our users.

4. Information Sharing

We may share your information with third parties only for the following purposes:

4.1. Service Providers

  • Payment processors, shipping companies, and other service providers are necessary to complete your transactions.

4.2. Legal Compliance

  • To comply with legal obligations, respond to legal requests, and enforce our policies.

4.3. Business Transactions

  • In the event of a merger, acquisition, or sale, your information may be transferred to the acquiring entity.

4.4. Consent

  • With your explicit consent, we may share your information with third parties for marketing purposes.

5. Security

We implement reasonable security measures to protect your personal information. However, no data transmission or storage is entirely secure. We cannot guarantee the security of your information, and you use our services at your own risk.

6. Your Choices

You may have the following choices regarding your personal information:

6.1. Access and Correction

  • You can access and update your personal information by logging into your account.

6.2. Marketing Communications

  • You can opt out of receiving marketing emails by following the unsubscribe instructions in our emails.

7. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices and services. We will post the updated policy on our website and revise the “Effective Date” at the top.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at Click Here.